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Dunning 101: The Art of Retaining Past Due Accounts
Dunning is the process of communicating with customers to collect payment of past due accounts prior to account cancellation. A successful dunning strategy will lead to increased revenue by decreasing...
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Chargify gets a fresh coat of paint (UI update). What’s next and how can you...
Chargify’s user interface has been visually updated with design elements that are more modern, fresh, and clean. Today’s release is strictly cosmetic and does not impact the underlying, familiar...
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Growing your business through referrals just got simpler
Chargify’s built-in referrals feature has helped drive thousands of signups for our customers. We’re happy to announce an improvement that makes using referrals much simpler. Previously: Customers had...
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Top 20 Chargify Getting Started Questions (and Answers)
Whether you’re just starting to research a billing solution like Chargify, or you’re getting started with a Chargify account, below are the 20 most frequently asked questions (and answers). Don’t see...
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TLS Upgrade Warning – What You Need to Know
On January 12, 2016, Chargify will no longer support TLS 1.0 or TLS 1.1 over HTTPS on the chargify.com domain. Any older browsers or API clients that do not support TLS 1.2 will no longer work after...
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How to Master the Recurring Revenue Model
The membership economy is growing and with it comes a shift in revenue generation and consumer demands. Adapting to these changes isn’t optional. It’s a requirement for all companies seeking to stay in...
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SaaS Freemium: How to succeed and how to fail…
Most SaaS companies adopt a free trial but these days many also find themselves muttering the “f word” and questioning . . . “Should we go freemium?” While freemium can propel a company to success,...
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How EMV impacts Card Not Present Fraud for Subscription-Based Businesses
With the recent rollout of EMV technology in the United States, many merchants are particularly concerned with how the new technology will impact card not present (CNP) fraud. And if you’re not, you...
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Customer Spotlight: How event intelligence SaaS is curing FoMO
Chargify customer PredictHQ has made a business out of helping to cure your business’ FoMO and in doing so, has provided a growth lever for many of their customers. More specifically, PredictHQ is a...
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SaaS Customer Success: The secret to reducing churn and increasing MRR
Customer success in SaaS has gone from a buzzword to the weapon of choice to increase conversions, improve customer happiness, and decrease churn for recurring revenue businesses. It’s no wonder...
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Remote work tips from Chargify’s distributed team
I recently read Buffer’s post about ditching their office and going 100% distributed. It reminded me of a great post our own Eric Farkas wrote, where he shared his experience after working remotely at...
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Top 5 Ways to Increase Free Trial Conversions & Revenue
The first thing I think of when I see a headline about improving free trial conversions is “more money!” And I don’t think I’m alone. With roughly 75% of SaaS companies offering a free trial, it is no...
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Subscription Business Trend Predictions for 2016
While the rest of the blog sphere is taking a look back at 2015, we’re focusing on what lies ahead for subscription-based businesses in 2016 and beyond! You may not find every item below applicable to...
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Billing Portal now allows customers to edit custom fields
If you use Chargify’s Billing Portal, and custom fields, you will be happy to know that custom fields can now be edited by the customer via the Billing Portal. This was a highly requested feature, and...
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Hiring & Firing for Small Business Success: 25 Years, 130 People
I’ve been part of 9 small businesses over the course of 25 years. My friends and I have always been techies, and if any one of us is idle for long, we find a need to fill. It always starts with a...
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New Sales Reports: Request Early Access Now!
At the end of 2015, we talked with many Chargify customers to find out how we could improve. What we heard more than anything else was… Better reporting. So, we’ve been hard at work laying the...
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I ate our own Dog Food and it was Good (…and software is indeed eating the...
A few days ago, we opened up a new reporting tool in private beta. In a nutshell, it allows you to see sales & revenue data more deeply and more easily than in the past. I used the new report to...
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Thanks for making 2015 a great year at Chargify!
2015 was another great year at Chargify, and we could not have done it without our awesome customers and amazing team members. Across the board, we grew the number of subscriptions we manage, the size...
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New Email Archives provide a log of system emails
The new Email Archives feature provides deeper insights into system emails sent on your behalf to your customers. These “system emails” include signup emails, statements, trial ending notices,...
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The 9 Elements of a Successful Welcome Email
The fact that you need to send a welcome email after signup is a no-brainer. Here’s the catch — are you making the right first impression? We hate to break it to you, but your company may be one of...
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